CRM Integration: What It Is and How To Do It (2026)

If you’ve had to explain your issue to multiple customer service reps or got an email about a sold-out product, you’ve dealt with an organization lacking integrated customer relationship management (CRM).

Your CRM solution might be the hub for managing customer relationships, but if your technology tools aren’t integrated, all of that data is siloed. Your tools can only do so much if they’re not talking to each other.

The global customer relationship management (CRM) market is expected to grow from $126 billion in 2026 to $321 billion by 2034. It’s clear that companies still need platforms to help them integrate their tech stacks. 

Learn more about how to integrate a CRM system efficiently and securely. 

What is CRM integration?

CRM integration synchronizes data across your entire tech stack, making sure every department has a real-time, unified view of the customer journey.

The goal is to create a system of record for customer data management and provide more personalized experiences for shoppers. 

That might mean syncing your ecommerce platform to capture order histories, linking enterprise resource planning (ERP) systems for inventory and billing data, or integrating support tools so service conversations appear alongside sales records. 

You may have heard this central dashboard concept referred to as a “single pane of glass.”

For example, Shopify integrates natively with CRMs like Salesforce and HubSpot to help merchants automatically pull storefront, marketing, and service data into a single source of truth. 

Benefits of CRM integration

An integrated CRM makes the most of your customer data. Imagine that your support team is able to see purchase history before they pick up the phone, or that your marketing tool knows not to send a promotion to someone who just filed a complaint.

That’s what’s really at stake with CRM integration. Far from just eliminating data silos, you’re eliminating the downstream failures those silos cause: the redundant outreach, the tone-deaf campaigns, the customer who has to repeat themselves for the fourth time. 

Improved data accuracy, accessibility, and quality

When your CRM connects to your ecommerce platform, support tools, and marketing stack, it reduces manual entry across the board, which means it also reduces human error. 

According to a Resco survey of 1,940 salespeople, 74% agreed that CRM systems improve access to customer data. Connect your CRM to the rest of your stack, and that accessibility compounds—because now every touchpoint, from a browsing session to a support ticket, feeds into one continuously updated record.

On a commerce platform like Shopify, all this data creates a unified customer profile for each contact. Every piece of information enriches the profile in real time, so data from browsing behavior and marketing engagement is continually updated and available for highly segmented, targeted campaigns. 

Personalization

Retail is where this shines the most. According to Fortune Business Insights, experts project the retail and consumer goods segment will grow at the highest compound annual growth rate (CAGR) in CRM software use, precisely because integration powers segmentation, demographics, and purchase-history targeting.

At Little Words Project, founder Adriana Carrig built the brand around the power of words, starting with bracelets for herself and her sorority sisters. Today, the team uses Endear (the AI-powered “CRM for IRL”) integrated with Shopify to personalize outreach at scale. 

Increased customer satisfaction

When customer context, like purchase history, past support interactions, and social activity, is available in real time, service teams close cases faster and customers feel truly heard. Forrester Reporting found that 83% of customers say they feel more loyal to brands that respond to and resolve their complaints.

Say a customer messages your store on Instagram about a delayed order. CRM integration gives you instant access to past support tickets, tracking information, and purchase history in one view. Instead of asking the customer to repeat details, you can apologize, give an update, and resolve the issue on the spot.

Greater efficiency

When your CRM talks to your ERP, a closed deal, for example, triggers a chain reaction: inventory adjusts in Shopify, finance gets the invoice, and everyone who needs to know, knows. 

That kind of cross-departmental visibility removes the friction that slows teams down when they’re working from different versions of the same truth.

Automation opportunities

The more systems you integrate, the more you can automate—and increasingly, the more your AI tools can actually do. According to the November 2025 Shopify Merchant Survey,* businesses earning more than $100,000 are significantly more likely to use AI for customer service improvement and business process automation—both of which require integrated data systems.

Say a customer submits a support ticket after abandoning a cart. An integrated CRM can automatically flag the account, pause any promotional emails, route the ticket to the right rep with full purchase history attached, and trigger a follow-up sequence once the issue is resolved.

Challenges of CRM integration

CRM integration most definitely pays off, but it often doesn’t happen as smoothly as you’d expect. 

Before you get to the efficiency gains, you’ll likely encounter a few predictable hurdles: messy data that doesn’t survive the migration cleanly, duplicate records that multiply when systems merge, teams that resist new workflows, and the ongoing maintenance burden that most implementation guides conveniently forget to mention.

None of these are dealbreakers, but knowing what to expect makes a difference.

Data migration issues

Moving customer data from an old system into a new CRM is rarely clean. Outdated records, missing fields, and duplicate entries are all common. The fix is prep work: clean and organize your scattered CRM data first, then use data mapping tools and test runs before you flip the switch. And always keep a backup, so a glitch doesn’t wipe years of history.

Data duplication

Most businesses already have the same customer details scattered across multiple systems. Without proper data integration, the overlap results in duplicate information, or worse: lost information. The solution is to use an integration platform or application programming interface (API) that acts as the translator, ensuring a single, consistent customer record.

User adoption struggles

A new CRM is a new way of working that can spark resistance or slow teams down. Explain why the change matters, train people properly, and appoint go-to teammates to champion the rollout and answer questions. Adoption follows when the benefits are obvious and people feel supported along the way.

Ongoing maintenance and troubleshooting

CRM integration is an infrastructure you maintain. APIs evolve, platforms push updates without warning, and a sync that ran flawlessly in Q1 can start dropping records by Q3, with an angry customer often as your first warning sign instead of a system alert.

Maintaining a healthy integrated CRM does require a consistent time commitment, but it’s farless costly than the manual labor and lost revenue caused by siloed, inaccurate data.

Types of CRM integrations

There are three main CRM categories—the integrations that will have the most impact on your business depend heavily on which type you’re running:

• Operational CRMs. Automate customer-facing processes like sales pipelines, support tickets, and marketing campaigns 
• Analytical CRMs. Built to make sense of customer data, turning raw numbers into segmentation, forecasting, and behavioral insights
• Collaborative CRMs. Prioritize information sharing across departments, making sure sales, support, and marketing are all working from the same playbook 

Shopify CRM integration

The Shopify App Store connects you to a deep bench of CRM tools, so you can pick the one that fits how your business operates rather than inheriting whatever came bundled in.

The major players are all here:

• HubSpot integrates natively with Shopify, syncing customer, order, and product data in real time—a strong fit for small to mid-sized merchants who want sales, marketing, and service in one place without a developer. 
• Salesforce connects to Shopify via third-party sync apps in the App Store, great for enterprise merchants managing complex, high-volume workflows.
• Zoho CRM gives you real-time data sync at a lower price point. 
• Endear is built specifically for retail clientele.

For merchants who want to go deep on email and SMS, Klaviyo has been Shopify’s CRM partner for over a decade. More than 117,000 brands now use both platforms together, and Shopify’s commerce data flows into Klaviyo in less than 200 milliseconds, creating a single customer record that powers personalization across email, SMS, and mobile.

“The interoperability and native integrations that Klaviyo brought to both Ordergroove and Shopify were best in class. … Integrations can result in a reduction of [total cost of ownership] and dev resources required,” says Nick Reshamwalla, VP of engineering, product, and data at Dollar Shave Club.

The biggest advantage for merchants is cross-channel visibility. If you run both an online store and a physical shop using Shopify POS, an integrated CRM combines those worlds into a single record. 

Take Mizzen+Main, the menswear brand, which connected Shopify POS with Yotpo and the retail CRM Endear to make its loyalty program work across channels. Store teams are able to see a customer’s online points balance right at the register and apply it instantly. They even use that same data to run win-back campaigns targeting in-store regulars who haven’t touched the website in over a year.

“Shopify allows you to create a very large omnichannel business at a relatively low cost, and its ease of use really minimizes the burden on your team,” says Natalie Shaddick, Mizzen+Main’s VP of ecommerce. 

💡Pro tip: Beyond direct integrations, Shopify Plus merchants can use Shopify Flow to trigger CRM events natively.

Ecommerce integrations

A CRM-ecommerce integration keeps customer profiles, order data, and transactions in one place instead of spread across systems. Your sales and support teams see the same record, your marketers don’t guess at purchase history, and your forecasts aren’t stitched together from spreadsheets.

When your CRM connects to Shopify, it’s easy to track every interaction, from browsing to checkout to reorder, inside a single customer view.

Email integrations

Email integrations help you log and track your email subscriber information and send emails directly through your CRM. 

The same logic extends to Voice over Internet Protocol (VoIP) calling and live chat. Tools like Aircall, which has a native Shopify integration, surface a customer’s full order history and profile the moment an inbound call comes in. Connect a live chat tool and transcripts from those conversations appear in the same timeline too. 

Marketing automation integrations

This is where sales data and marketing data finally shake hands. Pair your CRM with tools like Klaviyo or Mailchimp to score leads, trigger campaigns, and personalize messages using a customer’s full history.

For Shopify merchants, that means smarter automation: product recommendations tied to purchase history, win-back flows based on real churn signals, and campaigns with perfect timing.

Social media integrations

Customers don’t just email. They DM, tag, and vent on X at 2 a.m. Social media integrations pipe that activity into your CRM so you can act on it. 

With the right integration, you can:

• Run sentiment analysis to gauge customer feelings about your brand
• Route social messages automatically to the right department
• See detailed analytics that show which content resonates with your audience
• Track customer journeys that begin on social media, linking casual followers to sales opportunities and measuring social media’s impact on your bottom line

For customer service teams, social media integration means faster response times and better issue resolution, because they can access customer histories and previous interactions while handling social inquiries.

Help desk and customer support integrations

Improve customer experiences and Net Promoter Scores (NPS) while reducing escalations and average handle times (AHT). When you connect your CRM with support software, every customer’s history is in one dashboard, speeding up response times and eliminating the need for repetition.

Accounting and finance integrations

Every order cascades data. The ecommerce platform processes payment, the accounting tool records taxes and fees, and the CRM logs the purchase. Tie those systems together and automate the flow:

• Your ecommerce platform processes the payment and creates an order confirmation.
• The transaction data is sent to your accounting software, which records revenue, taxes, and fees.
• Your CRM captures the purchase details.

When you connect Shopify to accounting apps like QuickBooks or Xero, you create consistent, reliable financial data to plan inventory, cash flow, and growth.

According to Shopify’s Merchant Survey, 69% of business-to-business (B2B) operations use accounting tools, compared to 55% of business-to-consumer-only businesses, making accounting integrations particularly valuable for merchants selling to other businesses.*

ERP CRM integrations

An ERP CRM integration connects customer-facing data with back-office operations. When sales updates flow straight into ERP, finance sees revenue in real time, inventory updates automatically, and order fulfillment starts without manual handoffs.

For you, this means tighter cash flow visibility, fewer stockouts, and faster close-to-ship cycles.

👉 Next step: Explore Shopify’s Global ERP Program for certified connectors that can speed up ERP rollouts and reduce custom build work.

Collaboration tools

Customer experience is a team sport. A Slack or Microsoft Teams integration means sales doesn’t have to copy-paste order details into a chat, and support doesn’t have to retype notes into a project board. VoIP calling logs and chat transcripts sync into the same channels where your team is already working, so a call that happened at 9 a.m. is visible in Slack by 9:05 a.m.

It’s a bonus for new hires, too: customer context shows up where they’re already working, so they get up to speed fast.

Contact center and telephony integrations

With a contact center CRM integration, every call, voicemail, or text lands right in your CRM. Agents see a caller’s history the second the phone rings, and customers spend less time on hold.

Business intelligence and analytics integrations

A CRM stores relationship data, but it won’t tell you where revenue is heading or which customers are about to churn. Hook it into business intelligence tools and the picture sharpens considerably: real-time dashboards, predictive churn signals, customer lifetime value scores, and forecasts built on what’s actually happening right now rather than what happened last quarter.

With the Power BI Connector by Tempo, for example, Shopify data flows directly into dashboards for orders, inventory, and profit insights. Tools like InstanteStore go further, scoring customers and flagging high-value or at-risk accounts right in your CRM.

The gap between merchants who use this well and those who don’t is measurable. The Shopify Merchant Survey found that high-revenue merchants—those doing $1 million or more in sales—are significantly more likely to track advanced metrics.* Some 44% track return on ad spend (ROAS), 43% track conversion rate, and 30% track customer acquisition cost (CAC), compared to just 5% of merchants bringing in less than $100,000 tracking CAC at all. 

BI integrations make this level of tracking possible without manual data compilation.

Project management integrations

Customer deals don’t end when the order closes. There are follow-ups, fulfillment tasks, and service requests that need to move across teams. A CRM-to-project-management link keeps those tasks visible, so nothing slips through the cracks.

Shopify merchants can make this happen through middleware like Zapier, pushing CRM opportunities into task boards (Asana, Trello, ClickUp).

Document management and e-signature integrations

Sales and service often grind to a halt waiting on paperwork. Connecting your CRM to document management and e-signature platforms keeps contracts, invoices, and NDAs attached to the right customer records. That shortens cycle times and reduces errors.

4 ways to handle CRM integration

The right choice depends on how much control you want, how fast you need it done, and how much ongoing maintenance your team can handle.

The process also depends on a distinction worth understanding upfront: native integrations versus third-party ones. 

Native integrations are built directly into your platform. Shopify’s connections with HubSpot and Klaviyo are good examples. They’re maintained by the platforms themselves, tend to be more stable, and require less technical overhead to set up and keep running. 

Third-party integrations, on the other hand, are built by external developers or middleware tools and connect systems that don’t have a direct native relationship.They offer more flexibility and a much wider range of compatibility, but they also introduce an additional layer of dependency. You have one more vendor to monitor and one more API to watch when updates roll out.

Neither is inherently better. Native integrations win on simplicity and reliability. Third-party integrations win on reach, and understanding which you’re working with shapes every other decision that follows.

1. Use applications that work together

If your CRM already integrates natively with Shopify or your email platform, you can usually turn it on with a few clicks. This is the fastest (and often easiest) path if your business runs on popular, well-supported tools.

It tends to be the most affordable option too, because many native integrations are free or included in your existing subscription, making this the natural starting point before exploring more complex solutions.

As a first step, check your CRM software’s library of integration options. The Shopify App Store, for example, has plenty of CRM integration options that work smoothly with the Shopify ecosystem.

2. Use an iPaaS integration platform

Built-in integrations cover the basics but can be limited. APIs give you fine-grained control, but require developers and time to build custom code.

Integration-platform-as-a-service (iPaaS) is the middle ground. Instead of building or coding your own connections, you use a platform like Zapier, Tray.io, or Make to link apps together.

iPaaS tools like Patchworks live inside Shopify and let merchants drag, drop, and configure workflows between CRM, ERP, WMS, 3PL, finance tools, etc. without writing code.

3. CRM API integration

An API is like a translator between systems. If both your CRM and your ecommerce platform expose endpoints, you can pass data exactly how you want—orders in real time, customer segments on demand, inventory updates by the minute. 

Unlike plug-and-play native integrations, API integration gives you granular control over which fields sync, how frequently they sync, and how the data gets formatted before it lands in the destination system. You decide whether customer tags transfer as is or get remapped, and whether orders sync in real time or in batches.

Shopify’s GraphQL Admin API makes this level of precision possible. The Order object alone exposes fields like discount codes, metafields, custom attributes, and POS retail location data. This means you can build a custom integration that pushes exactly the order attributes your CRM needs, structured precisely the way your team uses them, the moment a transaction completes. 

That power, however, comes with trade-offs. You’ll need developers to build, test, and maintain it. And when either platform updates their API, someone needs to catch it before it breaks your data pipeline.

4. Write your own code

Sometimes nothing off the shelf cuts it, and that’s where writing custom code gives you total control, especially if you’re connecting a legacy ERP or building proprietary workflows. 

But every update from your CRM or ecommerce platform means more code to maintain. Unless you have a developer team on standby, most businesses go this route only when they absolutely have to.

Here’s a quick decision matrix for you:

Ensuring secure CRM integrations

You must protect the customer data you collect through your CRM integrations. 

First, that means two layers of encryption:

1. In transit. Use modern security protocols (TLS 1.2 or higher) so that data moving between systems can’t be read by anyone but the intended recipient.
2. At rest. Encrypt stored data with strong algorithms like AES-256, so even if someone breaches your database, the information is useless without the key.

On top of encryption, two major privacy laws shape how you handle customer data: GDPR (for European customers) and CCPA (for California residents). Both require you to:

• Let customers see, change, or delete their data when they ask
• Keep track of what data you collect and how you use it
• Get permission before sharing data with other companies
• Remember to regularly test your security measures and update them as new threats emerge

Data governance and compliance checklist

Good CRM hygiene also means clear rules about who can see data, how long you keep it, and how you prove compliance. 

Use this quick checklist to keep your integrations on solid ground:

1. Role-based access. Limit sensitive data (like payment information or addresses) to people who actually need it. Granular permissions are a GDPR best practice.
2. Audit logs. Track who accessed what and when. Logs are your receipts if regulators (or customers) ever ask. They’re legally required under laws like GDPR, HIPAA, and PCI DSS. 
3. Data retention rules. Don’t hoard customer data forever. Define how long you’ll store records and when they’ll be deleted. GDPR requires retention limits by law.
4. Data processing agreement (DPA). Make sure third-party apps in your stack have signed DPAs, so shared data is handled responsibly—another legality enforced by GDPR.
5. Monitoring. Systems change, teams change, but governance shouldn’t go stale. Schedule recurring reviews to update policies and permissions.

Optimization techniques for CRM integrations

A CRM integration that’s running isn’t necessarily one that’s working well. The real value—cleaner data, faster workflows—comes from deliberate, ongoing optimization. 

For Shopify merchants, the infrastructure is already there: 

• The Shopify App Store has tools to help with data cleaning
• Shopify Flow lets you build and automate workflows without writing a line of code
• Shopify’s native analytics give you a baseline to measure whether your integration is actually performing

Implement data cleaning protocols

Your CRM is like a digital address book. If it’s a mess, you’ll never find what you need when you need it. Set up validation rules from day one, such as:

• Require the @ symbol and appropriate domain structure
• Enforce consistent formatting (like +1-XXX-XXX-XXXX) and block non-numeric characters
• Make essential fields mandatory (like contact name, company name, lead source)
• Flag potential duplicates based on matching email addresses, phone numbers, or company name

For Shopify merchants, apps like Synder and Mergify can automate duplicate detection and data normalization directly within your Shopify ecosystem, so you’re not relying on manual audits to catch what slips through.

Automate workflows

The whole point of CRM integration is to let the system take over the grunt tasks so your team can focus on selling, serving, and strategizing.

What can you automate? 

• Fire off a personalized welcome email when someone becomes a new contact.
• Create a follow-up task when a deal sits idle too long.
• Book meetings and sync them straight to calendars.
• Send notifications the moment a customer engages with your content.
• Update contact records automatically when someone submits a form.

For Shopify merchants, Shopify Flow is where a lot of this happens.

“With Flows, if somebody books a clinic with an instructor, the instructor gets an email letting them know automatically, which removes so much manual labor for me,” says Danielle Cote, store manager at Chris Cote’s Golf Shop.

Flow lets you build workflows directly within your Shopify admin—tagging customers as VIPs when they hit a spend threshold, sending a Slack alert when a high-value order needs review, awarding loyalty points after a second purchase, or automatically hiding out-of-stock products and notifying your marketing team to pause ads. 

And with Sidekick, Shopify’s AI assistant built into Flow, you can describe what you want in plain language and watch the workflow build itself.

Train your team

Your team needs practical knowledge to use the CRM successfully. Create interactive training sessions focused on common real-world scenarios. 

Short, focused training blocks work better than long sessions. Include practice time for team members to apply what they’ve learned in the system. This helps surface questions and “what if” examples, plus it increases retention.

Update your system regularly

Plan CRM updates carefully to minimize disruption. Start by testing changes in a separate environment, like a sandbox, to catch potential problems. Always back up data before making significant updates. 

Create a clear schedule everyone knows about, and document any changes that might affect daily work.

Monitor integration performance

Step one is connecting your CRM. Keeping it reliable is the real job.

Here’s what to track:

• Sync times. If customer records or order updates take hours to appear in your CRM, the system becomes useless for real-time decision making.
• Error rates. Duplicate entries, failed transfers, or missing fields erode trust in the system. 
• System speed. Even if data is accurate, a sluggish integration that drags down load times or freezes dashboards will frustrate your team and slow down productivity.

Finally, watch for patterns in user complaints. If support keeps hearing “my customer notes aren’t updating” or “the order feed is missing data,” that’s a red flag. Prevent small problems from snowballing into bigger outages.

Time-to-value and ROI of CRM integrations

According to Faye Digital’s 2025 analysis, a mid-market manufacturer slashed order-processing time from 18 to three minutes, saving 2,050 hours annually and cutting error rates dramatically; equaling a 247% return on investment (ROI) in 18 months.

Zoom out, and the trend holds. 

Even in categories like nonprofit CRM, where budgets are leaner, the median is about 11.8 months to full ROI. For context, most enterprise software-as-a-service (SaaS) investments are modeled on an 18- to 24-month payback. CRM integrations are paying back faster.

What separates the fast payback stories from the slow ones? Largely, it comes down to three factors:

1. Integration complexity. A native app connecting HubSpot to your Shopify store takes days to configure, while a custom API integration between Shopify and a legacy ERP can take months.
2. User adoption. A well-built integration delivers zero value if your team routes around it. 
3. Data quality at go live. If your CRM is full of duplicates, missing fields, or stale records when you flip the switch, your integration will faithfully sync that dirty data everywhere. 

Metrics to track

Once your integration is live, pay attention to these numbers that tell you whether it’s paying off:

• Order processing time. How long does it take to move an order from creation to fulfillment?
• Data entry error rate. Track how frequently records require manual correction after syncing. 
• Lead response time. When a prospect submits a form, books a call, or abandons a cart, how quickly does your team act? 
• Sales cycle length. The average number of days from first contact to closed deal. 
• Customer lifetime value (CLV). A longer-term metric, but one that reflects whether your integration is enabling the kind of personalized, consistent service that keeps customers around. 
• Support ticket volume and resolution time. If your CRM is connected to your help desk, you should see resolution times drop as agents get instant access to order history and customer context without switching tabs.
• Pipeline visibility and forecast accuracy. How closely do your sales forecasts match actual closed revenue? 
• Automation run rate. Track how many workflows are executing automatically versus manually. Rising automation activity is a leading indicator that the integration is compounding in value over time.

Selection criteria and pricing considerations

Before you commit, weigh these factors. Cost matters, but so does how the integration pricing model scales with your usage.

On Shopify’s App Store, integration tools are usually tiered monthly subscriptions.

As of March 2026, tools like AiT or Klaviyo offer free plans and low-cost entry tiers (from $0 to $30 per month). As your usage or contact volume grows, mid-tier plans range from $30 to $100. Enterprise-grade features or high-volume workflows can exceed $100 per month.

Most integration tools on a combination of variables, and understanding which ones apply to your stack will help you avoid surprises as you grow:

• Contact or record volume. This is the most common pricing lever; tools like Klaviyo and HubSpot tier their plans around how many contacts you’re syncing.
• Number of connected apps. Some iPaaS tools (Zapier, Make) price by the number of active integrations or “zaps” running simultaneously.
• User seats. CRM platforms themselves (HubSpot, Salesforce, Zoho) typically charge per seat, so as your team grows, so does the license cost. 
• Workflow or task volume. Tools that charge per task or per workflow run can become expensive if you’re triggering high-frequency automations like syncing order data every 15 minutes across thousands of daily transactions.

A common mistake when building integrations is treating the CRM as the central hub that everything routes through. It’s an understandable instinct, the CRM already holds customer data, so why not make it the source of truth for everything? CRMs are built for managing relationships, not inventory, financials, or fulfillment logic. Let each tool own what it’s best suited to manage, and use integrations to move relevant data between systems when a specific workflow requires it.

CRM integration tools

Here are some of the top CRM integration platform picks for Shopify merchants: 

Salesforce Sync

Salesforce Sync is a CRM integration that automatically sends Shopify order and customer data to the Salesforce CRM platform. 

Salesforce is one of the most popular CRM options, and Salesforce’s Shopify app makes it easy to connect the two platforms. Create customer accounts, send historical Shopify data to Salesforce, and receive notifications for any syncing errors. 

Salesforce CRM is available for a recurring subscription fee, with plans starting at $19 per month. 

HubSpot CRM

HubSpot CRM is a powerful CRM platform made for sales professionals and it has a Shopify app. 

In addition to CRM, HubSpot offers features for marketing automation and customer service management. With the Hubspot integration, sync and segment your Shopify customer data, personalize and automate customer interactions, and tap into data collection and reporting. 

HubSpot has a free option and paid plans starting at $15 per month. 

Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM is a platform with a Shopify app that includes features for customer support and live chat. It also integrates data from email, social, SMS, and even phone calls. 

Reamaze offers a few different subscription plans, starting at $29 per month.

Endear CRM and Clienteling

Endear CRM and Clienteling is a CRM integration made specifically for retail businesses. It allows you to manage customer data, personalize email and SMS marketing campaigns, and track outreach efforts across all channels. It also includes features for live chat sales and support.

Endear has a 14-day free trial, followed by $350 per month pro plan. 

Unlocking growth with CRM integration

The tools available today—Endear, Klaviyo, HubSpot, Shopify Flow—offer more than most merchants take advantage of.

CRM and customer data platforms are converging fast, and AI-powered capabilities are being built on top of that same infrastructure.

How useful they turn out to be depends almost entirely on what’s underneath; and right now, that part is still yours to get right.