Merchant Support Advisor, Canada PST or MST

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Are you currently legally eligible to work in Canada for a full-time role without requiring immigration assistance from Shopify?

We are unable to support any visas for this position

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Technical Support Questions

This role will be hired as a 1-year fixed contract. Select yes to acknowledge.

This role is eligible for benefits and will have the opportunity to extend or convert to full time based on performance.

Will you be available to work full-time (40 hours per week) on a rotating schedule? This includes weekends and holidays. Start times can vary daily.

We are hiring for our April 20th start date in PST or MST hours with afternoon shifts starting 1-4PM. Training will begin right after you start. To help us plan smoothly, please confirm that you don’t have any vacation time planned during your start and training period.

Tell us about an AI tool you used or certification/course you completed in the last 18 months. What were the 1–2 concepts you mastered, what outcome did it deliver and how did you apply them at work?

Want to stand out from the crowd? Here it is! Record a quick 60–90 second video and tell us what excites you about Shopify. This is your easiest chance to show us who you are: no scripts, no pressure. We can’t wait to get to know you. Drop a link to your video below (Google Drive, Loom, Youtube, etc).